It does not apply to the Grey History podcast, podcast website content, podcast memberships, podcast newsletters, sponsorship activity, or any other non tour parts of the Grey History and Chase History businesses. Those activities are covered by separate privacy information and terms presented in those channels.
Privacy enquiries should be sent to Support@greyhistory.com with the subject line “Privacy”.
3.1 Booking and identity information
Full name, date of birth, nationality, passport details (where required for suppliers), and booking reference details.
3.2 Contact information
Email address, phone number, and residential address.
3.3 Emergency contact information
Emergency contact name, relationship, and phone number.
3.4 Payment and transaction information
Amounts paid, currency, payment status, refunds, chargebacks, and receipts. We do not receive or store full card details. Payments are processed by our booking and payment platform and its payment providers.
3.5 Trip administration information
Rooming preferences, accessibility requirements, dietary requirements, allergies, and similar trip planning details.
3.6 Health and other sensitive information
You may choose to provide health information relevant to participation or safety (for example mobility limitations or allergy risk information). This may be sensitive information under Australian law and special category data under UK and EU data protection laws. We only collect it where you provide it and where it is reasonably necessary for Tour Services, safety, or legal compliance.
3.7 Communications
Emails, messages, complaint information, and your responses to pre departure questions.
3.8 Website and device information (tour pages)
If you use our tour webpages, we may collect information such as IP address, browser type, device identifiers, pages viewed, and approximate location inferred from IP address. We may use cookies and similar technologies for site functionality and analytics.
Tour marketing
We may send you communications about Grey History tours and Chase History tours (for example future departures or related tour announcements) where permitted by law. You can opt out at any time by using the unsubscribe option (where provided) or by emailing Support@greyhistory.com.
Special category data
Where required by UK/EU law, we process health, dietary, and accessibility information on the basis of your explicit consent and/or where necessary for health and safety and the provision of Tour Services, as permitted by law. You can withdraw consent at any time, but this may affect our ability to safely provide Tour Services.
(a) Booking and payment platforms
Bookings are processed through our booking and payment platform (currently WeTravel) and its payment providers. They process personal data under their own privacy policies and security standards. We receive booking, contact, and payment status information needed to administer and deliver the tour, but we do not receive or store full payment card details.
(b) Tour suppliers and operators
Hotels, transport providers, guides, venues, ticketing providers, and restaurants, to the extent required to deliver the tour.
(c) Professional advisers
Insurers, lawyers, accountants, auditors, and other advisers where necessary.
(d) Authorities and emergency services
Where required by law, or to protect health and safety in an emergency.
(e) Business transfers
If we restructure, sell, or transfer the tour operations (in whole or part), your information may be disclosed to advisers and a prospective or new owner, subject to appropriate safeguards.
We do not sell personal information.
Likely recipient locations include Australia, France (where tours operate), the United Kingdom, the United States (where some service providers are based), and any other country where our booking, communications, and cloud service providers operate.
Where UK or EU data protection laws apply, we take reasonable steps to implement appropriate safeguards for international transfers where required, such as contractual protections with service providers.
(a) Booking and payment records: generally 7 years
(b) Insurance, incident, and complaint records: generally 7 years after the matter is closed (or longer if required)
(c) Passport details (if collected): generally deleted within 90 days after the tour ends unless required by suppliers, insurance, or law
(d) Dietary, allergy, and health information: generally deleted within 90 days after the tour ends unless required for incident/insurance handling or legal claims
(e) Tour marketing lists: kept until you unsubscribe or ask us to delete your details, subject to legal requirements
12.1 Access and correction (Australia)
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access, we will explain why, subject to applicable law.
12.2 UK and EU rights (where applicable)
If UK GDPR or EU GDPR applies to your information, you may have rights including access, rectification, erasure, restriction, objection, portability, and the right to withdraw consent where processing is based on consent. Some rights are subject to limits and exceptions.
12.3 Opt out of marketing
You can opt out of tour marketing communications at any time.
To exercise your rights, email Support@greyhistory.com.
If you are not satisfied:
(a) Australia: you may complain to the Office of the Australian Information Commissioner (OAIC)
(b) UK: you may complain to the Information Commissioner’s Office (ICO)
(c) EU: you may complain to your local data protection authority
